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Returns & Refund Policy

Henry's Furniture and Appliances Return & Refund Policy

Your satisfaction is very important to Henry's Furniture and Appliances. We will do everything possible to work with you and the manufacturer of your product to ensure a positive shopping experience.

You may cancel your order at any time, however, a restocking fee may be applicable.

All electrical parts, ventilation products and custom orders are final sale and not returnable or refundable.

Henry's Furniture and Appliances reserves the right to refuse or accept returns for major appliances purchased in-store or online at our discretion.

All items should be inspected thoroughly at the time of delivery or pick up.

Damages must be reported within 48 hours of delivery. 

If you are not satisfied, please contact Henry's Furniture and Appliances Customer Service Department at (613) 687-5574 or henrys.sales@live.ca.

Please also note the following applicable policies:

STANDARD POLICIES:

  • All products have a minimum of 1yr manufacturer warranty (some exceptions apply)
  • No returns or exchanges on used or installed products